To make certain that our personnel and processes are acting to the perfect same old, we often track existence insurance coverage candidates’ pleasure survey effects and shopper enter. This comments is helping expose spaces of the existence insurance coverage software procedure that affect customers’ critiques essentially the most. With greater than 23,000 responses to our shopper pleasure survey remaining 12 months, the beneath traits rose to the outside.

Skilled personnel

Our survey discovered that 98% of respondents reported that “the examiner was once courteous {and professional}.” As well as, 95% of appointments have been on-time.

“My examiner was once OUTSTANDING. She was once suggested, courteous {and professional} always, enticing and had the most productive perspective. I used to be totally inspired. She made the enjoy a pleasing one. ExamOne may be very lucky to have her as a consultant of your corporate.” – Existence insurance coverage applicant

Comfort

Greater than 50% of candidates selected both an administrative center location or at-home assortment stated they make a selection the positioning as a result of “maximum handy position for me”.

“The individual doing my examination was once courteous {and professional} prior to and throughout the examination procedure. I used to be contacted 24 hours prematurely.  She urged me on what I wish to have and what I wish to do for the examination. I used to be additionally supplied data to me on getting access to my effects and the stairs taken in the course of the examination.” – Existence insurance coverage applicant

Ease of scheduling

“The corporate made it simple for me to time table my appointment at a time that was once handy for me.”  The survey presented this new query remaining 12 months that measures how a lot effort candidates installed to scheduling their paramed examination. This rating is known as a Buyer Effort Ranking (CES) with a 1-7 rating – 1 being no longer simple and seven being really easy.

We’re averaging a 6.6 at the 7-point scale, that means that buyers in finding scheduling an appointment really easy.

General pleasure

Nearly all of respondents are glad with their ExamOne enjoy. ExamOne’s Buyer Pleasure (CSAT) rating in 2022 was once 93% (on a scale of 100). Whilst CSAT rankings range by way of trade, a just right rating will most often fall between 75% and 85%.

In line with the American Buyer Pleasure Index, a company that benchmarks buyer enjoy throughout industries, the existence insurance coverage trade reasonable CSAT is 78%.

“I beloved the way in which all check effects are defined.The typical individual does no longer know what every check is for. It’s so simple to know. Thanks for this enjoy” – Existence insurance coverage applicant

The monetary safety and coverage for households that existence insurance coverage supplies is crucial function that ExamOne helps. We offer customers with skilled personnel, comfort of screening places choices, and straightforwardness of scheduling to assist make certain that coverage final touch isn’t stalled or hindered.

To determine extra about how we assist be certain a good existence insurance coverage applicant enjoy with training and sources, seek advice from MyExamOne.com.